1. EU consumer withdrawal rights

Placeholder: will describe that EU consumers generally have a 14-day right of withdrawal for distance contracts, and how that right applies to plans purchased on this site.

2. Digital content and immediate access

Placeholder: will describe that starting immediate access to digital content before the withdrawal period ends may require explicit consent and acknowledgement that this affects the right of withdrawal, consistent with applicable EU digital-content rules.

3. Non-EU purchases

Placeholder: will describe that refund and withdrawal terms for non-EU billing countries may differ depending on applicable local consumer law.

4. Refund request process

Placeholder: will describe the practical steps to request a refund or exercise a withdrawal right, including any timeframes and information required.

5. Contact method

Refund and withdrawal requests can be sent via the contact page once the process above is finalised.

6. Legal review note

This policy has not yet been reviewed by a qualified legal professional and must not be relied on as final. It will be updated before any paid checkout is enabled.